Managing the transition of smart link duress systems for residents.
Forward Logic successfully manage a project to transition smart link duress systems from old processes and providers to new, with no interruption to service.
The Challenge and Objective
The Solution
The dialler/panel and pendant medi alert systems provide a duress alert functionality for all residents and when activated the duress signal is sent via SMS to designated mobile phones, manned by Estate staff or security company. Our aged care client completed a thorough assessment of call centre duress monitoring services and selected Tunstall Healthcare as their provider for these services across all retirement estates.
The key objectives of the project were:
In a review of practices, our aged care client identified a need for a solution that:
The Result
Forward Logic was engaged to manage the project to transition smart link duress systems from current processes and providers to Tunstall Healthcare by December 2019.
Working closely with the client and Tunstall Healthcare teams, Forward Logic ensured that the residents were engaged with the transition, informed of the benefits it would deliver to them personally, and that all residents were involved in testing post implementation, so they were confident and able to readily use the new services when needed.
Steps were taken to minimise any disruption to residents, and make sure that there was no interruption of services as part of the move. New processes were defined and implemented, enabling sustainable, reliable, consistent, high quality care provided by a trained and dedicated team.
The project was also able to identify a range of additional steps for our client to explore, to further improve the services it provides to its residents.