Successful take-over of ongoing support for business critical software with minimal handover.
Forward Logic runs a structured end-to-end procurement process to identify and engage SBM's new managed services partner.
The Client
St Barbara is an Australian based, ASX listed gold producer and explorer with assets that include the Leonora Operations in Western Australia, and the Simberi Operation in Papua New Guinea.
The Challenge and Objective
In 2016, St Brabara wished to enter into a new ICT Managed Services arrangement with the objectives of improving service quality, flexibility and value through more effective contractual levers and governance.
The Solution
Forward Logic's consulting team was engaged to run a structured, end to end procurement process with a goal of assisting St Barbara to select a ICT Managed services partner with aligned skillsets, capacity, structured services and cultural alignment.
Our role was to gather requirements through interviews with key stakeholders and analysis of St Barbara ICT systems, Infrastructure, service lines and business objectives.
The Forward Logic team worked collaboratively with the ICT management and Procurement teams to:
Our role was to gather requirements through interviews with key stakeholders and analysis of St Barbara ICT systems, Infrastructure, service lines and business objectives.
The Forward Logic team worked collaboratively with the ICT management and Procurement teams to:
Forward Logic’s extensive experience in working with procurement solutions enabled them to swiftly integrate into the project team, offering specialised skills that enhanced the project's progress and outcomes.
The Result
The collaboration effort between St Barbara and Forward Logic ensured that the selected vendor provided managed services that align with and support strategic objectives, while improving service quality.
With Forward Logic consultants on board, St Barbara was able to successfully complete the procurement, negotiate the new service contract and transition to the new service provider without delays, and adhere to their project timelines.
With Forward Logic consultants on board, St Barbara was able to successfully complete the procurement, negotiate the new service contract and transition to the new service provider without delays, and adhere to their project timelines.